Frequently Asked Questions

1. STORE

Where is X MAYL online store based?

The company is registered in Hong Kong under name Kopertowski Design Limited (KD), the name you will also see on your card/bank statement and sometimes on the invoices included inside the package.

Does X MAYL has a physical location?

As for now, we have only our secretary's office at this address:
KOPERTOWSKI DESIGN LIMITED - Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong

2. SHIPPING

Do you ship out of US and Canada?

If you would like to receive toys out of USA or Canada please send us an email via contact form. International shipping costs will be applied separately to your order, and will be added at checkout.

Why do you ship only to US and Canada?

As for now as we producing toys in the US it is easier for us to ship only in US and Canada at the moment.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 3-5 business days from submission to dispatched, plus days to deliver depends on which method will chose at the checkout. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers but most of the time that is USPS. You’ll be asked to select a delivery method during checkout.

3. ORDER

How can I check the status of my order?

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. Also, you can always send us an email at info@x-mayl.com and we will check it for you.

4. PRODUCT

Can I return my product?

More information about the policy of returns and what items you can return on exchange you will find under Return And Exchange

Can I get my product personalized?

As for now we don't have that option at X MAYL but we have collection of apparel on MAYL Wear website. The Nomino Collection

5. OTHER

My discount is not working, what should I do?

We are sorry you are having trouble applying discount codes, please note that some discount codes require users to create an account or in some cases discount codes can not be stacked on top of each other to receive a bigger discount. If you have some troubles anyways please send us an email via contact form.

How do I find about offers?

X MAYL periodically run discount codes and various sales throughout the year. Join our mailing list to be notified as soon as we run any promotions online.

How can I pay for my order?

We currently accepts majority of credit cards Visa, MasterCard and American Express. We also accept payment via PayPal and Apple Pay.

Any question?

You can contact us through our contact page! We will be happy to assist you.